To ensure a smooth and clear experience, please read our exchange and return policy before completing your order:
1. Products designed or manufactured to order
Dresses that are designed, modified, or made specifically to the customer’s request are not subject to return or cancellation after implementation has begun, as they are products made specifically for the customer, in accordance with the relevant regulatory provisions.
2. Ready-to-Wear Pieces
For ready-made items, the return request is accepted according to the cases and period stipulated by law, provided that the item is unused, unworn, and in its original condition with all tags, packaging and accessories attached to it.
3. Return notification period
The customer must contact us immediately upon receiving the order or within 24 hours if she wishes to return it, and before using or wearing the item, explaining the reason for the return and attaching clear photos of the item when requesting it.
4. The condition of the dress upon return
To be eligible for a return, the item must be returned in the condition in which it was received.
Returns are not accepted if the item is:
If the returned item arrives in a condition that does not meet the return conditions, the return request will be rejected and the item will be returned to the customer at her expense , while preserving the store's rights in accordance with applicable regulations.
5. Examine the piece
All returned items are subject to inspection upon arrival at CHARMEUSÉ to ensure they are in good condition and meet the return requirements.
6. Non-conforming or defective part
If the item arrives substantially different from the agreed design or specifications, or if a manufacturing defect is found , please contact us immediately upon receipt and before using the item, and we will address the situation in accordance with applicable regulations and store policy.
The Ministry of Commerce also emphasizes the importance of inspecting the shipment, ensuring it matches the order and is safe upon receipt.
7. Modifications after receipt
Any modification, repair, or alteration to the item made by a third party after receipt is the customer's responsibility and may affect the possibility of accepting returns or addressing defects.
8. Shipping costs
The responsibility for shipping and return costs is determined according to the reason for the return, the condition, and in accordance with applicable rules and regulations.
9. Delivery delays
We are committed to fulfilling and delivering orders within the timeframe specified during the purchase process. In the event of any anticipated delays, the customer will be notified. The e-commerce system regulates consumer rights in cases of delays beyond the agreed-upon timeframe.
10. International Orders
International orders are subject to the same return and exchange policy, taking into account international shipping costs and procedures and regulations applicable in the customer's country.
Additional items
First: Sizes
The customer is responsible for providing CHARMEUSÉ with accurate measurements and information. If the item is made according to the measurements provided by the customer, any size discrepancy resulting from inaccurate information provided by the customer is not considered a manufacturing defect.
Second: Design approval
If a custom design is required, the client must approve the design details, materials, colors, and any modifications before execution begins. Client approval constitutes acceptance of the approved details, and no substantial changes can be made after execution has commenced.
Third: Images and colors
Color tones may vary slightly between different images and screens, and a slight difference in tone is not a material difference in the product.
